Frequently Asked Questions
Everything you need to know about shopping with Tony Bianco.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Since sizing can vary between styles, we recommend measuring your foot length and comparing it to our chart. If you are between sizes, we generally suggest sizing up for closed-toe boots and down for open-toe sandals.
What is your return policy?
We offer returns on all full-priced items within 30 days of purchase, provided they are in original, unworn condition with all packaging. Please note that sale items may be subject to different conditions, such as exchange or store credit only.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Please allow an additional 24-48 hours for warehouse processing during peak sale periods.
Do you offer international shipping?
Yes, Tony Bianco ships to most countries worldwide. International shipping costs and delivery timeframes are calculated at checkout based on your specific location and the weight of your order.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible 'buy now, pay later' options such as Afterpay and Klarna, as well as PayPal and Apple Pay.
How should I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend using a leather protector spray before your first wear. Avoid direct sunlight and moisture, and use a damp cloth with a specialized leather cleaner for any scuffs or marks.